Current News around Corona & Pause of global operations

Latest announcements
LAST UPDATED: 04.05.2020

 

Munich, 04 May 2020

Dear Guests,

During our current pause of operations, we have continuously examined all possibilities to determine whether a planned resumption of operations on 27 June 2020 is feasible.
Although there are positive signs that we are moving towards a certain degree of normality, the point at which we can finally resume operations remains uncertain.
 

It goes without saying that before resuming operations, we ensure that all hygiene and health standards as well as official requirements have been implemented and prepared in the best possible way. We continue to work closely with government officials at the federal level and with officials in the local communities of our ports of departure and destinations to ensure their readiness.
 

In order to be able to guarantee all this, we are planning a gradual restart and are initially focusing our work on a number of selected ports.

In detail, this means:

  • Cancellation of all cruise from 27 June 2020 through 31 July 2020.
  • Beginning 1 August 2020, we plan to resume cruises on the following ships:
    • Miami: Carnival Horizon, Carnival Magic and Carnival Sensation
    • Port Canaveral: Carnival Breeze and Carnival Elation
    • Galveston: Carnival Dream, Carnival Freedom and Carnival Vista
  • All other North American homeport cruises will unfortunately be cancelled through 31 August 2020.
  • Furthermore, all cruises with Carnival Spirit will be cancelled through 06 October 2020.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de

 

Thank you for your continued support and loyalty

Your Carnival Cruise Line Team
 


Munich, 14 April 2020

Dear Guests,

taking into consideration the global effects of the COVID-19 pandemic, Carnival Cruise Line has decided to cancel the following cruises:

  • All cruises until 26.06.2020
  • All Carnival Sunrise cruises from New York in summer and fall 2020
  • All Alaska sailings through and including 30.06.2020
  • All sailings from San Francisco through 2020
  • All sailings with Carnival Radiance through and including 01.11.2020
  • All sailings with Carnival Legend through and including 30.10.2020

All affected guests or their travel agents will be contacted individually by us with all information and details regarding cancellations and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

For all cruises departing from 1 August 2020 we offer the following flexible options:

Guests who want to keep their booking:

  • Guests who choose to keep their booking as currently scheduled for departures between 01.08.2020 and 30.09.2020 will receive the following Onboard Credit (OBC) amounts automatically and do not need to contact us. Valid for bookings made no later than 10.03.2020:
    • $50 per cabin for 2 day to 5 day cruises
    • $100 per cabin for 6 day and longer cruises
       

Guests who want to change their booking:

  • For all departures until 30.09.2020, if you decide to change vacation plans, we will allow to move the booking to a new date and receive a Future Cruise Credit (FCC)* in the amount of the non-refundable cancellation fee:
    • Departures June – September 2020: Move your booking to a future date no later than 30 days prior to departure, departure of the new cruise no later than one year after the original departure. Valid for bookings made no later than 10.03.2020.

*The Future Cruise Credit (FCC) is non-transferable, cannot be used as a deposit or applied to a chartered sailing and has no cash value. The FCC may only be used towards the cruise fare of one booking in the same currency in which the original voyage was originally paid and cannot be used for taxes, fees and port expenses, onboard charges or gratuities.The booking guest shall be responsible for payment of the difference between the amount of the FCC and the amount of the new booking. If the amount of the new cruise is less than the amount of the FCC, the remaining unused part of the FCC forfeits.

 

Thank you for your continued support and loyalty

Your Carnival Cruise Line Team

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